1.Why the length is not the same as description?
We measure the length of hair when the hair be stretched to straight, the wavy and curl texture hair will be much shorter
when compared with the straight hair, pay attention to that before you buy, Thank you!
2.Why the color is not the same as description?
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc.
However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.
3.Why the weight is not the same as the description?
Because our product was made by machine, it is normal that it will exist 5-10g error.
4.Why does my hair become tangled?
The hair would become tangled due to dryness, oil&dirt build-up, salt water and not combing (wide tooth comb) out your hair daily.
Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better.
You may use hydrating drops or consult your stylist for further suggestions.
5.Why does the hair shedding?
After the new product was produced, there will have some floating hair on it, so when your first coming, the floating hair will fall out, hope you could understand.
6.Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel freeto contact us first before you leave negative feedback.
We will do our best to solve any problems and provide you with the best customer services.